Privacy Policy

Last updated: June 15, 2026

This Privacy Policy explains how Medique Clinic collects, uses, stores, and protects personal information submitted through our website, consultation forms, WhatsApp communication, and other contact channels.

1. Clinic Information

Medique Clinic
Rruga Anton Lufi, Njësia Nr. 5, Kati 2, Ap. 20
Tiranë 1001, Albania
Phone: +355 69 363 6576

2. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a consultation, ask for a quote, or communicate with our team.

This may include:

Name and surname
Phone number
Email address
Country of residence
Preferred treatment or service
Photos submitted for consultation purposes
Dental X-rays or other medical/dental images
Information about your dental or aesthetic goals
Messages or details you choose to send us
Appointment or consultation preferences

We may also collect technical information through cookies and similar technologies, such as browser type, device information, pages visited, traffic source, approximate location, and website interaction data.

3. Sensitive Information

Because Medique Clinic provides dental and aesthetic services, some information you submit may include health-related data, such as dental X-rays, photos, treatment history, or medical details.

We only ask users to submit this type of information when it is relevant to preparing an initial consultation, quote, or treatment guidance. By voluntarily submitting this information, you understand that it may be reviewed by our team for consultation and treatment-planning purposes.

4. How We Use Your Information

We may use your personal information to:

Respond to your consultation request
Contact you by phone, email, WhatsApp, or another communication channel
Review your photos, X-rays, or submitted information
Prepare an initial treatment estimate or personalized quote
Schedule appointments
Provide information about dental or aesthetic services
Improve our website, communication, and patient experience
Send follow-up information related to your inquiry
Manage administrative, technical, and security operations
Comply with legal, regulatory, or professional obligations

5. Personalized Quotes and Treatment Planning

Any quote or treatment information provided before an in-person examination is preliminary. We use the information you submit to prepare an initial estimate or recommendation, but final treatment plans and prices are confirmed only after professional evaluation.

6. Legal Basis for Processing

Depending on the situation, we may process your personal information based on:

Your consent, when you voluntarily submit information or agree to cookies
Steps taken at your request before receiving services
Our legitimate interest in responding to inquiries and operating our website
Legal or professional obligations that may apply to healthcare-related services
The need to protect patient safety, clinic security, and service quality

7. Marketing Communication

If you contact us or submit a form, we may use your contact details to respond to your request and provide relevant information about our services.

We may also use cookies and marketing tools to show relevant ads or measure the effectiveness of our campaigns. Where required, marketing cookies are used only with your consent.

You may ask us to stop sending promotional communication at any time.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for website functionality, analytics, performance improvement, and marketing purposes.

For more information, please read our Cookie Policy.

9. Sharing of Information

We do not sell your personal information.

We may share limited information with trusted service providers who help us operate the website, manage communication, provide hosting, process forms, analyze website traffic, support marketing campaigns, or maintain security.

These providers are expected to handle personal data securely and only for the purposes required to provide their services.

We may also disclose information if required by law, regulation, legal process, or competent authority.

10. International Transfers

Some digital tools or service providers used by our website may process data outside Albania. When this happens, we aim to use appropriate safeguards and trusted providers to protect personal information.

11. Data Security

Medique Clinic takes data protection seriously and implements technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include SSL encryption, secure website configuration, restricted access, security monitoring, and careful handling of submitted forms, photos, and X-rays.

However, no online transmission or storage system can be guaranteed to be completely secure.

12. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including responding to inquiries, preparing quotes, managing appointments, providing services, maintaining records, improving communication, and meeting legal or professional obligations.

If you submitted information only for an inquiry and do not proceed with treatment, you may request deletion of your information, unless we are required or permitted to keep it for legal, administrative, or security reasons.

13. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Ask for correction of inaccurate information
Request deletion of your information
Object to certain types of processing
Withdraw consent where processing is based on consent
Request restriction of processing
Ask questions about how your data is used

To exercise your rights, please contact Medique Clinic using the details listed below.

14. Children’s Privacy

Our website and consultation forms are intended for individuals who are able to request dental or aesthetic services. If information is submitted on behalf of a minor, it should be provided by a parent or legal guardian.

15. Third-Party Websites

Our website may contain links to third-party platforms, such as WhatsApp, social media pages, map services, advertising platforms, or booking tools.

We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies separately.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.

17. Contact

For questions about this Privacy Policy or your personal data, contact us at: